EAP: Employee Assistance Program

The Bank offers an Employee Assistance Program (EAP), a confidential counseling and referral service to assist staff and their eligible dependents, and consultants, with personal or work-related problems that adversely affect their quality of life.

The Employee Assistance Program (EAP) offers free, confidential, short-term counseling services and addresses a broad and complex body of issues affecting mental and emotional well-being.

New Employee Assistance Program (EAP) Launches April 1st

We are pleased to announce the new Employee Assistance Program (EAP) launching on April 1st, LifeWorks by Morneau Shepell.

Please find more details below:

Who can use LifeWorks?

The EAP is available in HQ and COFs for IDB Group staff, consultants, and eligible dependents.

What is available at LifeWorks?

Consultations. Confidential consultations are available for advice and guidance to help you manage whatever sensitive situations you are facing. Whether it is personal or regarding the workplace, professionals will be there to help. These consultations are available in-person or by phone. You can visit their website or the LifeWorks app for more information.

Online resources. All employees can access a wealth of articles, toolkits, audio recordings and additional online resources and information to support their mental, physical, social, and financial well-being.

LifeWorks counselors and online resources are country-specific; their local presence enables LifeWorks to offer high-quality services to you in your country’s primary language.

Access LifeWorks by visiting their website at iadb.lifeworks.com or downloading the app for iOS or Android and using the shared login information for each country: Shared logins - EAP_PDF Eng

If you have any questions, please contact the Health Services Center at healthserv@iadb.org.

Domestic Abuse

What is domestic abuse?

Domestic abuse is the misuse of power or the use of force within an intimate relationship. It involves domination, coercion, or intimidation of a partner or another household member. It is behavior that may include:

  • Physical & sexual abuse
  • Emotional & psychological abuse
  • Control of finances
  • Cyber abuse​

Where to find help?

For immediate danger in the USA, call 911.
Confidential Help:

• DAPP 24/7 hotline: 1-202-458-5800 (HQ & COFs)
• IDB Domestic Abuse Liaison: 1-202-623-1909 (HQ & COF)
• National Domestic Violence Hotline (24 hrs./7 days a week): 1-800-799-SAFE (7233) (HQ)

Counseling Services:

• Aetna
For international/national staff and eligible dependents covered by the IDB Group Medical Program:
o 1-888-633-1055 (IDB Group dedicated line)
o 1-813-775-0190 (COFs)

Morneau Shepell
For international/national consultants at Headquarters or residing outside of the United States:
o 1-800-433-7916 (HQ)
o 1-309-820-3604 (COFs)

​Other resources

Washington, D.C.
• My sister’s Place (Women’s shelter)
202-529-5991

Maryland
• Family Crisis Center, Inc. of Prince George’s County
301-731-1203 (24-hour hotline)
• Montgomery County Crisis Center
240-777-4673 (24-hour hotline)

Virginia
• Fairfax Domestic and Sexual Violence Services
703-360-7273 (24-hour hotline)