Domestic Violence Hotline: 202-623-1909 (connects directly to coordinator)

Doris Angulo
IDB Health Services Coordinator
cel: 202-256-3669

Elizabeth Legrain
Domestic Violence Prevention Coordinator for World Bank, IMF and IDB 

Employees residing in the United States – COPE

Employees and consultants at Headquarters
(24 hours a day, 7 days a week)
202-628-5100 o 1-800-247-3054

COPE is a free and confidential independent service provided by the Human Resources Department to give short-term support to employees and dependents in case of:

  • Personal problems at the workplace
  • Domestic problems
  • Stress, depression, drugs
  • Legal and financial consultations

If you need support, contact COPE at (202) 628-5100 or 1-800-247-3054. Spanish and English-language assistance is available. Regular appointment hours are Monday to Friday, 8:30 a.m. to 5:30 p.m. Phone lines are open 24 hours a day, 7 days a week. Your call will always be answered by a person. If the line is busy and you must leave a message, please include a time and number where you can be reached. If you wish, your call may be anonymous, however, this will limit the assistance the counsellor can provide. If needed, you may request translation services.

If your call is urgent, please indicate so in your message. mensaje. When you call, include at least one contact number. In case of a life-threatening emergency, hang up and call 911.

More information

Employees residing outside the United States – Chestnut Global Partners

Only for employees and consultants at in-country offices
(24 hours a day, 7 days a week)
Collect call +1 (309) 820-3604

Please visit the Chestnut Global Partners website for a description of services provided and contact information in each country. Keep in mind that this link is available worldwide. The webpage is availabe in English and Spanish.

If at any point you cannot contact a local number and need help, call 1-800-433-7916 within the U.S. or call collect 1 (309) 820-3604 if you are outside the U.S. You can also send an email to

Domestic Abuse

In case of emergency (physical endangerment) call 911. Ask for a Spanish-language operator and let them know you are reporting a case of domestic violence. Request an ambulance if needed.

When it is not an emergency (for IDB staff, contractors and eligible dependents):

  • Make a free and confidential call to COPE, Employee Assistance Program, at 1-800-247-3054, 24 hours a day, 7 days a week.
  • Contact Elizabeth Legrain, Domestic Violence Prevention Coordinator at 202-473-2931.
More information in Spanish
DV Leap information in Spanish
Victim Services Metropolitan Police Department